WHAT IS YOUR RETURN POLICY?

Your return request must be made within 14 days of receiving your order.

We can only accept returned makeup items if they are unopened and unused.

If you have purchased a Concealer from our website and are unhappy with your chosen shade, you are welcome to return  this for another shade providing that the product has only been used a minimum of twice for shade testing purposes only. 

The returned product will be subject to a product check ahead of the new shade being sent to you. Please note, that you can only exchange your shade once.

Any items returned to us that do not meet our returns criteria, will be sent back to you.

Please note, that any items purchased as part of a collection must be returned as a full collection. We don't accept individual items.

We can only accept returns on products purchased directly from our website. Any REFY products purchased from Selfridges or Sephora can only be returned to where the original purchase was made.

If you have received an item that appears faulty, we’re sorry about this. Please contact our support team here with your order details and a photo of the fault, one of our team will be happy to help.

If your order came with a free gift,  this must be returned with the other items in your order.

Unfortunately, we are unable to accept returns on any gift cards.